Refund policy

Returns
Due to the nature of sealed product (such as tampering/ratios), we do not accept returns for any sealed product. Please make sure you are certain of your purchase before submitting your order.

For singles while we do have high standards for the condition of our cards it is still possible that something slips through our QC. If you received a single that is not NM-M condition, please contact us as soon as possible so that we may resolve the issue.

Pre-Orders
We cannot accept cancellations on pre-ordered products. Please make sure you are absolutely certain of your purchase before submitting your order.

Pre-Orders are shipped the week of release, no later than release day. Pre-Order pick ups at our shop at Frank and Sons are available starting the weekend of release.

In the very rare case that there are distributor allocations or any issues with securing inventory, we will do our best to fulfill pre-orders on a first come first served basis, and offer refunds for any unfulfilled orders.

Inventory Discrepancy
It is possible that we sell an item at our Frank and Sons location and simultaneously sell it online. Alternatively, sometimes inventory counts on the website may be inaccurate. If there are any issues related to inventory discrepancies, we will issue a full refund for all missing items, alongside our most sincere apologies for the inconvenience.